Last updated: May 2026
1. About Us
These Terms & Conditions apply to services provided by Perception Window Cleaning
We provide:
*Window cleaning
*Cladding cleaning
*Fascia, soffit and outer gutter cleaning
By booking our services through Facebook, email, phone call, text message, in person or in any other way you agree to these Terms & Conditions.
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2. Quotations & Pricing
* All quotations are provided based on the information available at the time.
* Quotes may change if additional work, access equipment, excessive dirt build-up, or unforeseen conditions are identified.
* Prices are stated in GBP (£).
* We reserve the right to amend pricing with reasonable notice.
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# 3. Access Requirements
Customers must provide safe and reasonable access to the property and the areas requiring cleaning.
This includes:
* Access to water supply where required
* Clear access to windows, gutters, cladding, fascia, and soffits
* Secure pets kept away from work areas
* Notification of any hazards or fragile areas
If we are unable to safely access the property or complete the work, a call-out fee may still apply.
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# 4. Weather Conditions
Some services may need to be rescheduled due to severe weather conditions including:
* High winds
* Heavy rain
* Ice or snow
* Unsafe working conditions
We will rearrange appointments as soon as reasonably possible.
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# 5. Payments
* Payment is due upon completion unless otherwise agreed in writing.
* We accept payment by [bank transfer/cash/tap and pay with debit card].
* Late payments may result in suspension of future services.
For commercial or larger jobs, deposits may be required.
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# 6. Cancellations
Customers must provide at least 24 hours’ notice for cancellations or rescheduling where possible.
We reserve the right to charge a cancellation fee for late cancellations or missed appointments.
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# 7. Service Standards
We aim to provide all services with reasonable care and skill.
If you are dissatisfied with any work carried out, you must notify us within 24 hours of service completion so we can review and, where appropriate, rectify the issue.
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# 8. Gutter Cleaning Disclaimer
While we make every reasonable effort to clean outer gutters and downpipes effectively:
* We cannot guarantee the condition of existing guttering systems.
* We are not responsible for pre-existing damage, leaks, blockages within underground drainage, loose fittings, or structural defects.
* Customers are responsible for ensuring guttering is structurally sound before cleaning.
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# 9. Glass Scraping & Razor Use Disclaimer
* In some cases, removing paint, adhesive, construction residue, bird droppings, sap, or other stubborn debris may require the careful use of professional scraping tools or razors.
* While we use appropriate techniques and exercise reasonable care, there is always a small risk that scratching or marking may occur during the scraping process, particularly where glass already contains microscopic damage, fabrication debris, or pre-existing defects.
* By requesting cleaning services, the customer accepts this risk.
* We cannot accept responsibility for scratches or marks allegedly caused during the removal of stubborn debris using scraping tools or razors.
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# 10. Glass, Surface & Existing Condition Disclaimer
* Dirt, staining, oxidation, weathering, and debris can sometimes conceal pre-existing scratches, marks, discolouration, or defects.
* Once surfaces are cleaned, previously hidden scratches, blemishes, fading, or imperfections may become visible.
* We are not responsible for pre-existing damage or defects that become apparent after cleaning.
* This applies to glass, cladding, guttering, fascia boards, soffits, frames, seals, and other exterior surfaces.
* Customers should notify us before work begins if they are aware of any existing damage or delicate surfaces.
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# 10. Liability
* We hold appropriate public liability insurance.
* We are not liable for pre-existing damage, faulty installations, deteriorated seals, loose fittings, or hidden defects.
* We shall not be liable for indirect or consequential losses.
* Nothing in these Terms excludes liability where it cannot legally be excluded under UK law.
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# 11. Health & Safety
We reserve the right to refuse or stop work where:
* Conditions are unsafe
* Aggressive behaviour occurs
* Access equipment cannot be safely used
* There is risk to staff, customers, or property
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# 12. Photographs
We may take before-and-after photographs of completed work for quality control and marketing purposes.
We will not publish identifiable property information without permission.
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# 13. Privacy
Any personal information provided will only be used for:
* Managing bookings
* Providing services
* Customer communication
* Legal and accounting purposes
We do not sell customer information to third parties.
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# 14. Complaints
Any complaints should be submitted as soon as possible by contacting:
perception-wc@outlook.com
07742963638